We are thrilled you are considering making Sysco your supplier! To place an order, you'll first need to go through the process of getting your account set up.

Within this article, you'll find answers to the most frequently asked questions about Sysco and the process of becoming a customer. At the bottom of this article, there are additional help articles to assist you with the credit application, as well as the various emails you'll receive during the onboarding process.

Q1. What can I expect during this process?

A. Once you submit the Become A Customer (BAC) form through Sysco.com, you'll receive a follow-up call from our Market Response team who will assist you through the process of getting your Sysco account created.

First, they will confirm your business information. Then, they'll connect you with your Sysco Associate who can assist you with finding the products you need and give you information on pricing. You'll also receive a credit application from your Sysco Associate.

Once your credit form is returned, our team will work to finalize your account setup.

Q2. How does Sysco use my information?

A. Check out our Privacy Notice for more information.

Q3. I got a message that says I'm already a customer, how do I proceed to setting up an account with Sysco?

A. Check out the article Where to find your Sysco Representative’s contact information. If you have received this message in error and your business is NOT an existing Sysco customer, please contact us at 888.836.5662

Q1. What is required to open an account with Sysco?

A. You'll need the following information to open a Sysco account.

Q2. Can I purchase products if I do not have a business?

A. At this time, we do not sell products to non-commercial businesses and are unable to set up accounts for personal use or residential deliveries.

However, we do currently have 3 retail stores open to the public in the following cities:

Q3. Can I order from Sysco if I have a food truck or mobile business?

A. Yes! For mobile businesses, we can deliver to your commercial kitchen or commissary. Delivering to food truck parks or commercial lots may also be an option.

Q4. Does Sysco have a Bid process?

A. Yes! First, you will need to fill out the Become A Customer form. Then, one of our representatives will get in touch and connect you with a local Sysco Associate who can provide you with more details on the bid process.

Q1. What payment methods does Sysco accept?

A. We accept checks, credit cards, or ACH through our online payment platform, Sysco Pay.

Q2. Am I able to see pricing before signing up?

A. Product pricing varies based on several factors like geographical area, quantity purchased, current promotions, etc. Once you connect with your Sysco Representative, they will be able to provide accurate pricing based on your business needs.

Q1. Can I have an order shipped to any address?

A. Sysco only delivers to commercial addresses. We cannot deliver to a residence, PO Box, or do third-party drop shipping.

Q2. When does Sysco deliver to my area?

A. Typically, major cities receive deliveries multiple times per week, while more rural areas have 1 or 2 set delivery days. Your Sysco Representative will be able to confirm delivery times, and if you would like to request a specific day/time, we are usually able to accommodate.

Q3. Is there a charge for deliveries?

A. We do not charge for delivery. In some areas, there is a nominal fuel surcharge.

Q4. Can I pick up orders at will call?

A. Most Sysco warehouses only offer will call as a supplement to regular deliveries, and not as a permanent business solution. In very limited cases, will call-only is available with authorization from the local sales team.

Q1. Can I preview your product catalog before signing up?

A. Yes! We do have a guest user experience where you can search a limited catalog to see some of the products that are offered in your area. Visit Shop.Sysco.com and click "Continue As Guest" to get started.

Related articles linked below. Click here to view our entire Help Center.