Need help with your password or have a question? We're here to help!
For the fastest response, chat with one of our live support agents or search our expansive collection of help articles available.
Live support representatives are available to assist you:
Monday - Friday 7 a.m. to 7 p.m. Central time
Saturday - Sunday 8 a.m. to 5 p.m. Central time
Reach Support when logged in
If you're already logged into our applications, you can easily access our in-app support team.
Sysco Portal
Click the Profile icon from anywhere within the application and select Help.
Shop Web
Hover over the Profile icon and select Help. A red badge will display if you have any unread messages from support.
From here, a messenger will appear where you can start a chat, review messages, search help articles, and view news items!
On the Home page, you can simply start a chat by hitting Start a conversation.
To start a new chat from the Messages tab, click on the Start a conversation button. To resume a chat from the Messages tab, click on the desired chat. From there, you will see if you are able to resume the chat or start a new one.
Shop Mobile
Tap the More icon on the navigation bar, and then tap Help.
You can start a chat, review messages, search help articles, and more!
On the Home page, you can simply start a chat by hitting Contact support.
To resume a chat from Messages, click on the desired chat. From there, you will see if you are able to resume the chat or start a new one.
Delivery
Tap the menu button on the top of the screen (shown below at left). Next, tap Contact Support.
Reach Support when logged out
If you are not logged into any of our platforms, you still have access to our in-app support team! A chat icon will display on the login pages of Sysco Portal and Shop, as well as our mobile apps.
Shop Web and Portal
Click the chat icon at the bottom right of the screen to start a conversation.
Mobile apps (Shop and Delivery)
Tap the Help link at the bottom of the screen.
How to Provide Feedback
You can easily provide feedback on our platforms such as Sysco Shop, Sysco Delivery, Sysco Portal, and Sysco.com by using this form. We highly value the feedback you provide.
Related articles linked below. Click here to view our entire Help Center.