mySysco Reporting (MSR) Sessions
At this time, mySysco Reporting (MSR) is not available as a logo-branded digital video asset. MSR support is available through moderated sessions that allow for real-time questions and focused discussion around specific reports and reporting use cases.
Eligibility Requirement
Customers must have a minimum of three (3) months of purchase history.
Requesting a mySysco Reporting (MSR) Session
Use the mySysco Reporting booking link to reserve a session.
This step secures the time slot only.
2. A Typeform link will be included in the booking confirmation email.
The Typeform must be completed at least five (5) days before the scheduled session.
This information helps the Demo Center understand reporting goals and training needs.
Share with the Customer
The Demo Center will create and send supporting communications to the requester. The communications email may be forwarded directly to the customer and includes:
A link to the session
Relevant Knowledge Base articles
Customer Attendance
Customers register and attend the scheduled session.
Planning Considerations
The Demo Center generally has availability 2-3 weeks in advance for mySysco Reporting sessions. Please plan accordingly and coordinate with customers ahead of important milestones or go-live dates.
For custom-branded walk-through videos, please allow 3-5 business days for creation and delivery.
After the MSR Session
Customers who attend and those who registered but could not attend will receive follow‑up communication
Follow‑up includes:
🙌 A thank‑you message
▶️ Access to the session recording
Late Start, Rescheduling, and No‑Show Policy for Live Custom Demos (MSR Sessions only)
Live custom demos are scheduled for a specific start time and include a 10‑minute grace period. If the attendee has not joined within 10 minutes of the scheduled start time, the session will be closed.
Rescheduling requires a minimum of 24 hours’ notice.
Requests made within 24 hours of the scheduled event, as well as failure to attend the session at the scheduled time (including arrival after the grace period), are considered no‑shows.
Due to the time, preparation, and accommodations required to support live custom demos, only one reschedule is permitted for no‑shows.
If a session is closed due to a no‑show, the requester may submit a new intake request. Any future or alternate date requests may be reviewed based on availability. Accommodation is not guaranteed and may require adjustments on the Demo Center’s side.